1. Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on grievancesra@definedge.com. Alternatively, the Investor may call on 020-61923200.

2. A letter may also be written with their query/complaint and posted at the below mentioned address:
Registered Address: 2nd Floor, Ambashish, Lane no. 9, Pakharbag, NDA Pashan Road, Bavdhan, Pune – 411021 Maharashtra.
Corporate Address: Office no. 523, 5th Floor, Chintamani Plaza, Andheri – Kurla Road, Near WEH Metro Station, Andheri– East, Mumbai – 400099 Maharashtra.

3. Clients can write to the research analyst at compliancera@definedge.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.

4. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330.

Benefits: Effective Communication, Speedy redressal of the grievances.

Disclaimer: Investment in securities market are subject to market risks, read all the related documents carefully before investing. Brokerage will not exceed SEBI prescribed limit. Please refer the Risk Disclosure Document issued by SEBI and go through the Rights and Obligations and Do's and Dont's issued by Stock Exchanges and Depositories before trading on the Stock Exchanges.

Attention investors: 1) Stock brokers can accept securities as margins from clients only by way of pledge in the depository system w.e.f September 01, 2020. 2) Update your e-mail and phone number with your stock broker / depository participant and receive OTP directly from depository on your e-mail and/or mobile number to create pledge. 3) Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month.

"Prevent unauthorised transactions in your demat account. Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day. Issued in the interest of investors. KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary." Dear Investor, if you are subscribing to an IPO, there is no need to issue a cheque. Please write the Bank account number and sign the IPO application form to authorize your bank to make payment in case of allotment. In case of non allotment the funds will remain in your bank account.